Australian Consumer Law

At Salt & Ripple, we comply fully with the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL.
This policy explains your rights and our obligations.

Change of Mind Returns

We do not offer refunds for change of mind, including but not limited to:

• Incorrect size or fit
• Colour preference
• No longer wanting the item(s)
• Ordering the wrong item(s)
• Pre-orders not arriving by a personal deadline

For eligible change-of-mind returns, we may offer a store credit, provided all conditions below are met.

This is permitted under Australian Consumer Law (ACL).

Final Sale Items

Final Sale items are not eligible for return, exchange, or store credit.

This includes items marked as:

• Final Sale
• Clearance
• Sale
• Reduced
• Promotional markdowns
  

Please choose carefully when purchasing Final Sale items.

Australian Consumer Law – Final Sale Items

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

If a Final Sale item is deemed to have a major failure under ACL, you are entitled to a remedy in line with the law.

Return Conditions (Change of Mind & Exchanges)

To be eligible for a store credit or exchange:

• Items must be unworn, unused, unwashed
• Items must be in original condition with all tags attached
• Items must show no signs of wear, including makeup, deodorant, fake tan, perfume, sweat, bodily fluids, stretching, or damage
• Hygiene stickers (where applicable) must be intact
  

Try-On & Hygiene Requirements

For hygiene reasons, all items must be tried on over underwear, including swimwear.

Returned items must be:

• Tried on with underwear worn underneath at all times
• Free from any marks, odours, or residue
• In original, saleable condition iwth tags attached

Items returned that show signs of being worn directly against the body will be declined and returned to the customer.

Exchanges
Exchanges are available for eligible items and must be processed via our online returns portal only.

Exchange Conditions

• Exchange requests must be lodged within 14 days of delivery
• All exchanges must be submitted through our online returns portal
• Items must meet all return and hygiene conditions outlined above
  

Exchange Shipping & Timeframes

• Customers are responsible for exchange return shipping costs
• Exchange shipping fees are payable at the time of lodging the exchange
• Exchanges are processed as instant exchanges, meaning the replacement item may be dispatched before the original item is returned
  

Once an exchange is approved and a return label is issued:

• Items must be lodged with the carrier within 4 days
  

If the item is not lodged within this timeframe:

• The exchange may be cancelled
• The return label may be voided
• Any associated exchange or shipping fees may be charged or retained

This ensures fair stock allocation and availability.

International Orders

The following applies to international orders:

Exchanges (International)

• All exchange return shipping costs are the responsibility of the customer
• This includes return postage to us and re-shipping costs for the exchanged item
• Any duties, taxes, or customs charges incurred on exchanged items are also the responsibility of the customer

International exchange requests must still:

• Be lodged via the email (hello@saltandripple.com.au)
• Be submitted within 14 days of delivery
• Be returned within 4 days of the return label being issued (where applicable)
• Meet all return and hygiene conditions outlined in this policy
  

Faulty Items & Australian Consumer Law

Under the ACL, you are entitled to a remedy if a product is faulty.

The type of remedy depends on whether the fault is minor or major.

Minor Faults

A minor fault is one that:

• Does not significantly affect the item’s function or appearance, and
• Can be fixed within a reasonable time

Examples include:

• Loose or excess threads
• Minor stitching inconsistencies
• Small cosmetic imperfections that do not affect wearability

For minor faults, we may offer:

• Repair
• Replacement
• Another suitable remedy at our discretion

Refunds are not required for minor faults under Australian Consumer Law.

Major Faults (Refund Eligible)

A refund will only be issued if the item is deemed to have a major failure under Australian Consumer Law.

A major failure occurs if:

• The item is unsafe
• The item is significantly different from its description or sample
• The item has a serious defect that cannot be repaired
• The item is unfit for its normal purpose and cannot easily be fixed
  

If a major fault is confirmed, you are entitled to:

• A refund, or
• A replacement, or
• Another remedy agreed upon

All assessments are made in line with ACCC guidelines.

Assessment of Faults

All faulty item claims are assessed individually.

We may request:

• Clear photos or videos
• A description of the issue
• The item to be returned for inspection

Items showing normal wear and tear, misuse, incorrect sizing, failure to follow care instructions, or hygiene breaches are not considered faulty under ACL.

Return Shipping for Faults

• If an item is confirmed as majorly faulty, we will cover reasonable return postage costs
• If the item is assessed as minorly faulty or not faulty, return postage remains the responsibility of the customer
  

Pre-Orders

Dispatch dates for pre-orders are clearly stated on product pages.

Delays within the stated timeframe or customer travel plans do not constitute a fault or grounds for a refund under Australian Consumer Law.

Final Notes

Nothing in this policy limits your rights under Australian Consumer Law.

If you believe your item is faulty, please contact us so we can assess the issue fairly and in accordance with the ACL.