WHEN CONTACTING US PLEASE TREAT OUR STAFF WITH KINDNESS....WE'RE HUMANS TOO.
We kindly ask that you treat our customer service team with the same respect and courtesy you expect to receive.
We do not tolerate any form of threats, harassment, or bullying towards our staff. Any behaviour of this nature will result in appropriate actions, including potential suspension of services.
EXCHANGES
Please lodge your exchange/return here
Please note if your items were on sale, these items are final sale.
INTERNATIONAL ORDERS
Please check your local postal service for real time tracing once your order has left Australia.
Please note if your items were on sale, these items are final sale.
I ORDERED ON LAUNCH...WHERE'S MY ORDER?
Launches are a very exciting time for everyone involved, please allow up to 12 business days for the team to get your orders out to you!
We understand the excietment and we are working our hardest to get them to you as soon as we humanly can.
Launches are a very exciting time for everyone involved, please allow up to 12 business days for the team to get your orders out to you!
We understand the excietment and we are working our hardest to get them to you as soon as we humanly can.
We don't issue exchanges or refunds for sale items due to being on sale and are final sale
This includes flash sales/promo sales/mystery boxes
Please check your junk/spam, sometimes our emails end up in there.
If you still cant locate your shipping confirmation - please email us.
INTERNATIONAL ORDERS - Please check your local postal service for real time tracking once your order has left Australia.
Yes, If you're an international customer, the VAT, Customs or duty taxes are the consumers responsiblity.
If you do not pay your customs the item will be shipped back and we will ask you to pay the shipping again.
Please track your items for updates on your local postal service as well as Australia Post.
Aus Orders:
Please contact Australia Post regarding your matter before contacting us as we can not lodge a claim with them until you (the customer) has lodged your claim with all information and details.
International Orders:
Please contact your local postal service and then email us with information
